It’s been a few months since our last mailbag discussion here on byerofmaine.com. Please accept our apologies and rejoice in the return of the infamous Byer of Maine Mail Bag! It is our hope that you find the information here useful as questions about our products and company arise! Now let's get to it!
Question 1: What does hanging point mean?
We get this question often and lots of times it can be confusing and not a rock-solid explanation so let us explain. Simply put the hanging point of a hammock is the distance between the two points where you plan to hang your hammock! The complication comes into play when a hammock description states a hanging point that may vary. For example, some of our hammocks, the woven hammocks to be specific, are handmade and tied which means that there can be a variation in length, by a whole 12 inches. The good news is as long as you have two points that are at least in the ballpark of the hanging range your hammock will be very comfortable. Length can always be added! We also have solutions for those who may not have enough length, our Madera Stand for example is a stand that only needs one fixed hanging point, like a tree, and the stand can be put wherever you need it to get the best hang for your comfort and hammock.
Question 2: Can I order replacement parts?
Why yes! Yes, you can! We have replacement parts for most of our line, past and present! From cot covers down to hammock stand hardware we probably have it! A word of advice, make sure you have the measurements for your cots as there are several different sizes and we need to make sure we get the correct one to you! It is best to simply email us a photo to firstname.lastname@example.org and we can figure out exactly what you need!
Question 3: Do you ship internationally?
We ship internationally to select European Countries and Canada!! With the launch of the new byerofmaine.com website this past summer, we did introduce international shipping but with a shipping fee! We are very excited to be able to send Byer of Maine products around the world!
That's it! Answers to the 3 of the most burning questions from the past few months! As always, please feel free to email us at email@example.com with any questions, comments, or concerns!